Our goods come with guarantees that cannot be excluded under the Consumer Law in some countries (including Australia). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to any rights and remedies imposed by State and Federal legislation that cannot be excluded. Nothing in this warranty excludes, restricts or modifies any State or Federal legislation applicable to the supply of goods which cannot be so excluded, restricted or modified.
We warrant that, subject to the exclusions and limitations below, the Product will be free from defects in materials and workmanship under normal personal/private use for the period of 12 months. The warranty period commences on the date of sale by the original retailer to the original purchaser or from the date of purchase from the RocketTags website, or our official Reseller Partners. The warranty applies only while the Product is owned by the original purchaser.
Use of the Product in a commercial capacity will void this warranty.
If a defect appears in the Product before the end of the warranty period and we find the Product to be defective in materials or workmanship, we will, in our sole discretion either:
(a) repair the Product using identical or similar components; or
(b) replace the Product with a product comparable in quality and value.
We reserve the right to change or discontinue our product ranges at any time without notice and without liability.
This warranty does not apply if proper care and/or usage instructions are not followed.
This warranty does not cover scratches, stains, discoloration or damage caused by misuse.
How to claim
Any claims for warranty should be made with proof of purchase and full details of the alleged defect, to the retailer from whom the Product was purchased. If the retailer has closed its business, please contact us at the details below.
You must make the Product available to us for inspection. The cost of delivery of the Product to and from us for the purpose of assessment is your responsibility.
We make no express warranties or representations other than as set out in this Guarantee. The replacement of the product or the refund of the purchase price is the absolute limit of our liability under this Guarantee.
3422 Old Capitol Trail #1796
Wilmington DE 19808